Shipping depends on the item ordered. For promotional "FREE" items it may take 3-5 weeks to arrive since our items are coming from our international warehouse. For non-promotional items, the shipping may take from 14 - 30 days. Please allow 14 days before contacting us. No email correspondence will be entered into on the subject of delivery until after this period. This is to allow for any delays in the postal system and to keep administration down to manageable levels.